Q. How do purchase my order on the site?
To order your purchase :-
- Click “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
We currently only accept bank transfer/cash deposit/or cash on delivery,you may refer to below for our bank details:-
J&J ANIME HOBBY SHOP
After payment you can contact us via whatsapp 0162537033,please always write the order number in reference before transfer to our bank account.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q. Can I cancel an existing order that have been made?
Yes, only if you haven make the payment. You can contact us via whatsapp 0162537033 for order cancel.
Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit MYR.
Q. How long does the delivery usually takes?
For ready stock item,delivery will make in 2 working days,sometimes we do deliver will make in Saturday or Sunday too.For pre-order item,please check the description for the estimate time arrival.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly whatsapp 0162537033,we will attend you shortly.